Returns & Exchanges
At Eyewearlabs, we want you to love your new frames, which is why we offer a hassle-free 14-day return and exchange policy for all our eyewear. If you are not completely satisfied with your purchase, we are here to ensure you find the perfect fit or receive a full refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check
Ensure the eyewear is in its original condition, including the protective case, microfiber cloth, and any authentication cards provided.
Package & Ship
Securely pack your items in the original shipping box and attach the prepaid return shipping label provided via our portal.
Refund Processing
Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing